As a Betenbough homeowner, you will have the ability to submit service requests at both your first and second complimentary home check-ups, as well as any time a warranty need arises and is covered by your StrucSure Home Warranty®. The following information will help you determine which service request process best fits your situation.
Non-Emergency Repair
Please complete the online service request form or call the Betenbough New Home Warranty Team automated response system. Residents in Lubbock can reach us at 806.797.3232 and homeowners in Midland and Odessa can call 432.366.3232. Calls will be returned before the end of the next business day.
Emergency Repair – During Business Hours
In the case of an emergency, please call the Betenbough Homes Main Office at 806.797.9494. Emergency repair calls are accepted by phone during Betenbough’s normal business hours, Monday – Friday, 8 a.m. – 5 p.m. CT.
Emergency Repair – Holidays or After Business Hours
If you experience an air conditioning, heating or plumbing emergency after hours or during weekends or holidays, please contact the Betenbough New Home Warranty Service automated response system at 806.797.3232 or 432.366.3232 where there will be a recording of the appropriate service provider for you to contact based on your needs.
*Please note: Charges from companies not on this list may NOT be covered by the StrucSure Home Warranty or reimbursed by Betenbough Homes.
Processing Procedure
Once a request is received via e-mail or phone, our New Home Warranty Team will contact you as soon as possible to schedule an appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday.
Based on the nature of the request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty Specialist will offer information assistance only. Betenbough Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, one of our New Home Warranty Specialists or a Betenbough Trade Partner will tend to the repair as soon as possible.