Please complete the online service request form below or call the Betenbough New Home Warranty Service Team automated response system at 806.797.3232. Calls will be returned before the end of the next business day.

In the case of an emergency, please call the Betenbough Homes Main Office at 806.797.9494. Emergency repair calls are accepted by phone during Betenbough’s normal business hours, Monday – Friday, 8 a.m. – 5 p.m. CT.

If you experience an air conditioning, heating or plumbing emergency after hours or during weekends or holidays, please contact the Betenbough New Home Warranty Service automated response system at 806.797.3232 where there will be a recording of the appropriate service provider for you to contact based on your needs.

Please note:  Charges from companies not on this list may NOT be covered by the StrucSure Home Warranty or reimbursed by Betenbough Homes.

Once a warranty service request is received via e-mail or phone, a Betenbough New Home Warranty Service Team member will contact you as soon as possible to schedule an appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday.

Based on the nature of the service request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty ServiceTeam will offer information assistance only. Betenbough Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, a Betenbough New Home Warranty Team member or Betenbough Trade Partner will tend to the repair as soon as possible.