Once a request is received via e-mail or phone, our New Home Warranty Team will contact you as soon as possible to schedule an appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday. Based on the nature of the request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty Technician will offer information assistance only. Betenbough Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, one of our New Home Warranty Technicians or a Betenbough Homes Trade Partner will tend to the repair as soon as possible.