Or reach us by phone (Non-Emergency Repair):
Please complete the online service request by clicking above or call the Betenbough Homes Warranty Team automated response system.
Homeowners in Amarillo: 806.223.4774
Homeowners in Lubbock: 806.797.3232
Homeowners in Midland and Odessa: 432.366.3232
Calls will be returned before the end of the next business day.
Emergency Repair – During Business Hours
In the case of an emergency, please call the Betenbough Homes Main Office at 806.797.9494. Emergency repair calls are accepted by phone during Betenbough’s normal business hours, Monday – Friday, 8 a.m. – 5 p.m. CT.
Emergency Repair – Holidays or After Business Hours
If you experience an air conditioning, heating or plumbing emergency after hours or during weekends or holidays, please contact the Betenbough Homes New Home Warranty Service automated response system at 806.797.3232 or 432.366.3232 where there will be a recording of the appropriate service provider for you to contact based on your needs.
Once a request is received via e-mail or phone, our New Home Warranty Team will contact you as soon as possible to schedule an appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday.
Based on the nature of the request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty Specialist will offer information assistance only. Betenbough Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, one of our New Home Warranty Specialists or a Betenbough Homes Trade Partner will tend to the repair as soon as possible.
*Please note: Charges from companies you contract yourself without Betenbough Homes authorization will likely NOT be covered by the structural warranty or be reimbursed by Betenbough Homes.