Two-Year New Home Warranty

New Home Warranty

Betenbough Homes Comprehensive Two-Year Warranty

Our New Home Warranty Team is committed to going above and beyond to serve our homeowners. Our comprehensive two-year warranty guarantees the performance of all materials and installations for a full two years, including both parts and labor on everything in the home!

Submit Warranty Service Online

  • Lubbock

    Cooper ISD

    806.758.7816

    ONLINE REQUEST
  • Lubbock

    Frenship ISD

    806.758.7759

    ONLINE REQUEST
  • Amarillo

    806.223.4774

    ONLINE REQUEST
  • Midland

    432.400.4686

    ONLINE REQUEST
  • Odessa

    432.888.7728

    ONLINE REQUEST

Our team will schedule meetings at the 30-day and 11-month milestones to proactively address any issues or concerns that homeowners might have and to ensure each homeowner is completely satisfied with their new home. 

Should your home be sold during the two-year period after the home is built, this warranty service is transferable to the new homeowners. It is our sincere hope that this additional coverage will give you peace of mind that we will stand by you long after you purchase a Betenbough home!

Homeowner Maintenance Tips

For homeowner maintenance tips on caring for your new home, check out our YouTube channel playlist below! 


Browse videos by selecting the "play" option, or use the playlist dropdown menu located in the top right corner (beside the share arrow) of the video frame.

Extended Manufacturer Warranties

  • Kitchen Appliances
    Varies By Appliance
  • Included Samsung Appliance
    10 years
  • Carrier Air Conditioning & Heating Systems
    10 year
  • Water Heater
    6 Years
  • Shingles
    30 Years
  • Vinyl Siding & Soffit
    Lifetime
  • Painted Metal Fascia
    20 Years
  • Fireplace
    10 Years
  • Garage Door & Motor
    5 Years
  • Door Knobs & Locks
    Lifetime
  • Emergency Repairs During Holidays or After Business Hours

    If you experience an air conditioning, heating or plumbing emergency after hours or during weekends or holidays, please contact your regional New Home Warranty Service automated response system where there will be a recording of the appropriate service provider for you to contact based on your needs.

  • Processing Procedure

    Once a request is received via e-mail or phone, our New Home Warranty Team will contact you as soon as possible to schedule an appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday.

    Based on the nature of the request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty Technician will offer information assistance only. Betenbough Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, one of our New Home Warranty Technicians or a Betenbough Homes Trade Partner will tend to the repair as soon as possible.

    *Please note: Charges from companies you contract yourself without Betenbough Homes authorization will likely NOT be covered by the structural warranty or be reimbursed by Betenbough Homes. 

CONTRERAS FAMILY
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Hear from our trusted homeowners about their home buying experience with Betenbough Homes.


Everyone was so friendly and helpful and so concerned about me being extremely happy with my new home that it was just so refreshing to deal with people like that because you do not see that in today's society.

CONTRERAS FAMILY
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